Complaint Handling Framework
KMFRI is committed to providing quality products and services to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. For complaints on services or products offered by KMFRI please register your concerns at our Complaints Desk in the reception area during office hours between 8 am and 5 pm from Monday to Friday (except on public holidays and weekends). You may also record your complaints on our digital platforms and easy-to-fill customer service feedback forms. Feel free also to drop your complaint in the designated complaints boxes within the institute or contact: (Click here for the framework)
Service Delivery Charter- English Version
Service Delivery Charter- Kiswahili Version
Procedures and work flows for Service Delivery Charter
Dissemination of KMFRI’S Successful Scientific Research and Innovations
Kenya Marine and Fisheries Research Institute (KMFRI) undertakes an expansive selective fish breeding programme that is being implemented at the Institute’s Sagana Aquaculture Research Centre, aimed at enhancing the quality supply of fingerlings.